I have an asus RT-AC86U router hooked up to plusnet over fibre. The main part of the issue though, I still believe, is the removal/discontinued use of IPv4 entirely. I had been running the latest (3. My modem was acting upon Thursday where I can't log in properly and was super slow when trying to do so. Re: FTTP - "Your ISP's DHCP does not function properly". Until it's hidden/lost, and everything fails outright). This goes away if I reboot the modem and everything works fine for the day then by the next morning I have all the issues again. I've verified that I have internet when plugging my desktop directly to my modem, but I have no connection when going through the router. As I did not experience any DHCP issues from Thursday to Saturday ever just 30 mins ago it just happened again! I've identified that your connection is affected by the same issue as Here which we have logged as an incident (for my ref: IMT-8090). This all starting to make sense. But no amount of factory resetting or rebooting will get a new IPv4 address anymore.....
Whenever it tries to connect to the NOW service, I get an error stating "Your ISP's DHCP Does Not Function Properly". I'm ready to switch to Bell at this point. As stated by another user above, IPv4 addresses disappeared to 0. It already dropped like 3 times today already since Sunday night. That implies that the problem is with the modem's firmware. I am hoping this is a one-off issue as I experienced at least 3-5 DHCP issues per day before Thursday.
I did get a CODA replacement modem delivered last week. I called the ISP and from ISP, they said modem still connected to "old router", so they reset from their side at your modem. Which wasn't new btw, it was clearly "renewed"/used, clear scratches and light cosmetic damages on the rear of the unit in general, and all around the ethernet outlets. Thought about exchanging my unit but it seems based on your experiences and the other person who replied that the problem isn't my hardware. Have a look at: @drFishFlan Plusnet do not use a DHCP type connection on FTTP, so as @markhawkin says you need to set up a PPPoE connection in the router with no VLAN ID configured as that is dealt with in the Openreach ONT. When logged into my router's setup page, I am seeing a message "Your ISP's DHCP does not function properly" - any insight into what that could be caused by, and if it might be causing my current issues? After much playing around, it turned out to be an issue with the ASUS firmware. I'm surprised you had to make any changes, as coming from Sky I would have expected it to just keep working. This COULD be one possible part of the issue leading to this problem happening over time, and not always repeating exactly the same way for everyone.... I have the same firmware version too (7. I tried forcing IPv4 only but if Rogers is discounting that, no wonder that didn't work. Can anyone from Rogers help explain and clarify this here?
The non-static IPv4 and dual stack IPv6, were the only 2 reasons to stay with Rogers. Swapped Hilton router out 3 days ago but nothing has really changed. And they REFUSE to roll back the firmware updates, I've requested for it several times. I would like to raise a few issues that may need to be considered by bridgemode users and Rogers tech support though... if Rogers has transitioned from "Automatic" or Randomized IPv4, to Static IPv4, then users like myself, may need to adjust our network setups...
As already been stated you need to setup the ASUS for PPPoE connection. Same, I also changed asus router and suffered this error. Got all hopes up (at least for me) from Thursday to Sunday. As long the Internet services is being offered (with CODA-4582) we shouldn't expect this to be normal.
The options on the TD-W9960 are slightly different as there is no "ISP" option. It seems there is a connection but I am having issues with the DHCP server. Can you log into your router and make sure it's using the account password? 19-09-2022 10:46 AM - edited 19-09-2022 10:47 AM. I've been having the same problem since mid last week. Hello community, I have recently joined NOW Broadband and am struggling to get my ASUS router working. Just to point out, the other potentially offending partner in all of this is the CMTS, which has its own software configuration, which does change. I can however confirm, that I have had both a valid IPv4 and IPv6 address this entire time, I havnt been monitoring the IPv6 address itself, but the IPv4 is still definitely static and no longer randomized from Rogers. Getting a little frustrated. I ofund this track on Rogers forum which is related: Thanks. Mine seems to have sorted itself out as of this past Thursday, I haven't had to reboot it since then. The config I have in the ASUS is using DHCP Option 61 with a working username and password. Hence, the DHCP failures in my logs, saying 'your ISPs DHCP does not function correctly' at the exact moment I loose internet completely, and I am forced to unplug and restart my modem, sometimes several times a day, or even hour! For a week it was showing all zeros except for what looked like an IPv6 address in the IP Address field preceded by 0.
0, the IPv6 remains valid, but no connections because all our devices believe the DHCP has simply failed, as NO available 3rd party routers on the markets, support pure IPv6 ISP DHCPs to my understanding. 386_41535) and it connected immediately. Hi @drFishFlan, I'm really sorry for the problem with your FTTP service. Changing my password and updating on the router (after testing login on the the plusnet support site).
5gbps eth, router, that fully supports IPv6 native from ISP..... But when the connection fails, the IPv4 goes to 0. I've been pulling my hair out constantly and have been restarting the modem daily. So I've had this for the last month or so as well, and I believe I've tracked the issue, but I have no resolutions for it as Rogers refuses to acknowledge its the likely cause, even with my crazy proof. At this moment I don't consider my issue resolved... It happens at random times and certain devices will drop the connection while others will have it. I've been having these exact same problems for the last month or so. But great summary of what you have found! 0, while the IPv6 address was still valid. Software Version||7. Both of these units were fully functioning on Sky Broadband. They also appear to have changed their DHCP IPv4 policy, where as, prior to these updates, IPv4 addresses were assigned at random, first available unassigned address.... Now... We have static IPv4. This should sort it for you, but probably worth trying the Plusnet Hub just to check that the connection is working.
Edited for spelling, sorry if I missed anymore XD. It shows a wifi signal, but with no internet access. How did it go after the tech visit? Them trying to go full IPv6 without warning to ANYONE, is the issue.
I need to reboot the modem each time to resolve this. Moderators are not employees or representatives of HWZ. Now that said, I have my CODA in bridgemode, so I have no access to the login/configuration pages, and cannot verify what firmware version I am on at this point, or if that 4pm event Saturday was a firmware patch or just a drop... And a technician will be sent onsite.