⭐ Big Box User Review 8/20/2022 Kennesaw, GA. Home Depot's appliance delivery operations are terrible. The whole system is no good you can't talk to a real person the delivery guy didn't show up reschedule two times it was the worst experience of my life I would rather go without appliances. We have now ordered two major appliances. Frankly, the effort and know-how required to de-install the appliance was precisely what caused me to try to buy the new appliance.
After numerous, hour-long calls to the Home Depot in Delaware, we learned that the dryer was actually shipped from the Home Depot in Ocean City MD. We had Samsung techs look at it and it still doesn't work. BUT HOW ARE TWO SUCH HUGE, SUCCESSFUL COMPANIES WHICH WE ALL BELIEVE WE SHOULD TRUST WE LEARN OTHERWISE AND KNOW JUST WHI IS AT THE ROOT OF SO MANY PEOPLES MISFORTUNE!!!! If i could have have given a negative rating I would have. However, if customers need to make changes after placing an order, they can call Home Depot customer service. So how is it possible that it could be that they would arrive today. You can extend your pickup window by one day by signing into your online account or visiting your order details page. "Lies lies and more lies.
If they could not do the job they should have left and gone to McDonald's to use their bathroom! Orders not claimed after that will be canceled and you'll be refunded your payment. Be prepared to show a valid I. D. as they will track your return history this way. Terrible customer service. She told me the delivery windows are always 5-9 pm. Here's what happened to us: we ordered a new LG dryer on line from what we understood to be the Home Depot store in Rehoboth Beach DE. Let me know, thanks. And why no call early in the morning. You just can't make this stuff up. You may contact Online Customer Support via LiveChat or by calling 1-800-430-3376 to cancel entire orders at any time including: individual items of an order, items in the order purchased as Buy Online Ship to Store and orders paid for partially or completely with gift cards. As they were leaving I turned the spigot off (almost), then on, then off and it turned all the way off and they didn't even reply as they left. I said this was the 2nd one, 1st one was damaged.
What you need at the store: A photo ID that matches the credit card used to make the purchase and a confirmation of your order. Paid for install of washer and dryer. For easy order pick-up, please bring the order number and photo ID with you to the store. I was patient and understood. They never showed so we canceled the order. 97 for a new dishwasher. I was shunted between the 2 parties many times, finally got someone from local Whirlpool support to take a look. I cancelled the order through Home Depot, I did reorder another Samsung refrigerator through them Well, the 2 men that delivered this to us yesterday were very professional!! I have never had an issue with Home Depot until now.
To combat the problem and win once and for all, we turned to drastic measures. We often have services which involve huge service trucks, propane trucks and others with no issues. Again nobody calls, you need to call again and reschedule the delivery as you need your appliances.
Hopefully we can get our installation money back and just figure it out on our own. Supposed to arrive before end of Dec., no show no call. None of the appliance repair places will touch it because it's an install. They immediately complained. When they were trying to get the screws in the top, the microwave was tilted. This place is terrible. I called and was escalated to "resolution" and supervisors who merely said they were working on it and would let me know in 24-48 hours. How are you supposed to live without a refrigerator for that long). Guys who delivered new washing machine didn't even speak English.