F. Avoid arguing with customers and/or being defensive. Dodge City Community College supports an inclusive learning environment where diversity and individual differences are understood, respected, appreciated, and recognized as a source of strength. Lab 16-3: Securing a Device with Bitlocker Drive Encryption.
This is the actual printed textbook. Lab 17-4: Malware Removal Best Practices. If you do not follow proper citation practices, you are plagiarizing. Lab Manual 16-6: Use Active Directory in the Cloud. Specifically, learners are expected to be on time and/or log-in regularly, access required resources and materials, and make satisfactory progress in the class. Lab 11-3: using proper communication techniques and professionalism in students. Lab Manual 17-3: Use Encryption. A user reports that he had not heard from a help desk technician for the past two days, after the initial complaint was made. Possess a multi-disciplinary approach to societal issues. Email: [email protected].
How to schedule a tutoring session on Upswing. Lab Manual 12-8: Partition a Hard Drive Using GPT Before a Windows Installation. Chapter 18: macOS, Linux, and Scripting- Requires Respondus LockDown Browser. A customer calls you, because a solution that was earlier suggested by another technician did not appear to have solved the problem. Lab 11-3: using proper communication techniques and professionalism training. You need to maintain the professionalism when conversing with a user. Lab Manual 18-3: Use TeamViewer to Remotely Access Another Computer. Maintain a positive attitude. Primary Instructor: Professor Dave Anderson. Assure the customer that the problem will be escalated, and would return the call at the earliest.
Cell phones need to be on vibrate! Additionally, whenever you copy, summarize, or paraphrase someone else's words or ideas, you MUST use appropriate citation in either MLA or APA format. Module 18 Learning Objectives. Lab 16-1: Using Microsoft Windows Control Panel Utilities. Enter default password: upswing. Dodge City Community College provides a student-centered learning environment where students can achieve their educational, personal, and career goals. Lab 12-2: Multiboot Installations. Lab 11-3: using proper communication techniques and professionalism research. It is possible that you would be able to resolve the same without escalation. VM Lab 12-1: Implementing Different Boot Methods and Types of Operating System Installation. Lab 17-2: Scanning a Network for Connected Devices.
08/16/2021 to 12/16/2021. Lab Manual 12-5: Upgrade to Windows 10. Terms in this set (5). Lab Manual 12-6: Install Windows 7 in a Hyper-V VM. VM Lab 12-2: Installing System Configuration Settings.
During lab exercises, if you want to listen to music use headphones. Withdrawal and Incomplete Policy. Lab 17-1: Downloading and Using Anti-Malware Software. Explain the basic features of mobile operating systems. Saturday, 11:00 AM to 3:00 PM, TCCL / Rm 203. MTWRF 8:00 AM - 11:10 AM. Phone: (620) 227-9343. Lab 16-2: Logical Security Concepts. Lab 16-4: Implementing Security Best Practices to Secure a Workstation. Solving one problem doesn't mean that all the problems (or the main concern) has been solved. When you are attending to the maintenance of a clients computers from time to time. The counselors offer confidential professional counseling to assist students with personal or academic issues that may ultimately affect student's personal and academic goals. Listen and do not interrupt the customer. Use life skills that lead to a productive and healthy life.
Explain the differences among basic OS security settings. © 2022 Technology Gee, LLC. Click schedule to view tutor's availability. Office: TCCL / Rm 208. Sets found in the same folder. Lab Manual 12-1: Create a Bootable Windows 10 Setup DVD. Module 12: Installing Windows||.
Anatomy & physiology manipulatives. Services provided in the SARC are not at additional cost. Lab Manual 17-5: Design for Physical Security. D. Be on time (if late contact the customer).
Module Review Questions. Need help with a class? Dodge City Community College defines consistent attendance and participation in the learning environment as essential to academic progress and success. CompTIA A+ Guide to IT Technical Support. Institutional Policies. Compare and contrast methods for securing mobile devices. Author: Jean Andrews, Joy Dark, Jill West. Availability: Campus Bookstore. Given a scenario, use the appropriate data destruction/disposal method. Recent flashcard sets.
Computers should be no older than 5 years and use an operating system compatible with the most recent version of Chrome. G. Follow-up with the customer about any installation or repair activity. So before giving the PC to another department technician needs to document change of custody before giving the PC to another department. Lab Manual 16-4: Use NTFS Permissions to Share Files and Folders. Hands-on labs will be in TCCL / Rm 202. Students also viewed. Lab Manual 17-2: Audit Access to Private Folders. To schedule an appointment or for more information, call SSS at (620) 227-9296. Enter your ConqMail email address. Technology Minimum Requirements. Plagiarism will not be tolerated and includes but it not limited to the following: copying another person's work and turning it in as your own; purchasing, borrowing, or downloading work composed by someone else and turning it in as your own; making up false/unsubstantiated information and attributing it to research sources; and/or assisting anyone to do any of the above. ISBN: 978-0-357-10830-7 (MindTap).
Modified 01/03/2022. Dodge City Community College is dedicated to the belief that students with disabilities should have equal access to all education programs. Given a scenario, use Control Panel utilities (the items are organized by "classic view/large icons" in Windows).
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