Wasted my gas going to check them out. We put together a nice bedroom suite and purchased some other pieces for the living room. 5/4 frame construction; rails are double doweled, glued and corner blocked for lasting stability. He was not only disrespectful but was very aggressive to my wife who was trying to get some answers to our question. Shar pei dove 2-piece sectional with chaise haise reviews. Tell him our freight did not receive the coating and he tries to tell me that the packaging that was on the furniture was from them; I promptly refute that because it had all the labels and staples still in them; he then falls back to the contract saying "all sales are final;" I had the contract in front of me and it clearly states if I had received something, the sale was final; In this case, no product or service was rendered so I just asked for the refund. We found the perfect couch, dining room table, and night stands all for a very good price, cheap same day delivery, and with a great warranty as well.
I pointed out that the floor was damaged and they continued to move the fridge without addressing the concern and damaged our floor in several more locations. This review is from a month ago, but my boyfriend asked me not to give the review until we got our couch cover... John was very polite and caring about our selection. By far the worst company to go and get furniture from! Problem #2 when you schedule a delivery they cannot give you an estimated time(unorganized). The values are fantastic and after researching furniture stores in the Richmond, VA area, no one can touch their prices. Shar pei dove 2-piece sectional with chaise chaise reviews. They did not respond to emails or phone calls. After 4 weeks of waiting for our furniture to arrive in "stock" we requested a refund in the form of a Corp check from the corp office that takes two weeks; which we have not received.
One employee in particular that really sucks is John, he's fat and thinks he's funny. I gave it a few more days and on the fifth day after purchasing I called and asked if I could return it. We leave the store and are called on the way home from the salesman telling us that instead of next day delivery, it would have to be delayed an extra day due to having to ship in from another warehouse; that was fine and we rescheduled. You must purchase a certain amount before they will allow you to have financing they literally Held us hostage for two dollars in order for us to reach the limit that they were willing to finance. I randomly found American Freight.
Before I decided to drive all the way to their Ocala location I decided to call and make sure the product was there and not in transit so I wouldn't waste my time. I was told to come to the store for a refund. This is a low quality low cost place and I'm ok with that for some furniture items but not the mattress I'm going to use every night for the next 7 years. He showed me around in a hurry and said "Sit down, try them out! I was left with no receipt or invoice. WAYFAIR IS ACTUALLY CHEAPER. I suggested the stairs and I would help.
Got my dining room table for under $200. I specifically told them I was just browsing and pricing at this point and it's like they didn't even listen to anything I said. We highly recommend this place! It was listed as 'New out of box. ' We purchased a refrigerator around November 2020. I have called and been promised call backs by managers and still have yet to hear anything. Over a month later and I still don't have my purchase... I give American Freight and Mattress a 3. Don't be the next victim. I was super nervous about using American Freight after googling reviews for too long. The rolled and welted arms and exposed wood bun feet seen throughout the group really help define the traditional style.
I live alone and not even 3 weeks with the sofa, the cushion got ripped by the stitches. Extremely disappointed. Do not buy and furniture here we bought a sofa that was 400$ and its weak it's already broken plus it had bed bugs plus a second bed we bought from there once again do not buy here furniture***. Clearly upset, he lifts his computer monitor and turns it towards me and points to my number he has entered. If not, I'll will be disappointed. So, we went ahead and bought a mattress and box springs.
No big deal because it was only 6 months old and i remembered that when i bought the couch it had a warrenty. The prices are the BEST around. After checking their website, I sent him to American Freight to get a mattress and box spring. Horrible Horrible furniture!!!
Do not but anything from this place. Mattress misleading prices. 00 worth for a dump and go service? Cancel my bank account? What ever you do go elsewhere they will rip you off big time they will lie to sell you something and then not stick to the agreement. We got a couch, and after researching it for 6 months, he gave us a fantastic deal. I'm in route to go pick up my merchandise so I called the store to tell them I'm on the my way to pick up my products. This has to be the worst store in history of furniture. They only had one guy working to get orders out!?! I will never shop at American freight again and I would not recommend it to anyone else! You don't know how much that meant to me!
I didn't get a call on Friday and by late in the day Monday, I called them again. We got a sofa, loveseat, and 2 oversized so comfy we fall asleep on them easily. Huge selection and reasonably priced furniture!